Delete your CYAN ONE account

Delete it yourself (fastest)

1. Sign in at one.cyanvia.com (or open CYAN ONE Online from the app).
2. Open the menu → Plan, billing & account.
3. Under Delete my account, enter your password, type DELETE and confirm.

Your account is deleted immediately and you are signed out on every device.

Can’t sign in?

Email privacy@cyanqatar.com from the email address of your account with the subject “Delete my CYAN ONE account”. We confirm it is you and delete the account within 7 days.

What is deleted, what is kept

• Deleted at once: your name, email, password, phone number, 2-step sign-in and sessions.
• Kept by your company: work records you made (inspections, reports, actions) stay with your employer’s safety records, shown as “Deleted user”.
• Whole company: when the last person of a company deletes their account, or the administrator asks us to close the company, all of its data is erased within 30 days and backups expire within a further 35 days.
• Kept for legal reasons: invoices for paid plans, for as long as tax law requires.

Data stored only on your phone by the offline app is removed when you uninstall the app or clear its data.